Shipping and Delivery
Domestic Shipping and Estimates
Orders for shipping are processed within 2-3 business day (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Shipping charges for your order will be calculated and displayed at checkout. We use current carrier rates. Due to the recent height of overall costs, we had to make the hard decision to temporarily suspend free shipping at this time. We hope to resume the service in the future.
Frozen items only ship via UPS Next Day Air, UPS 2nd Day Air, or USPS Priority Express. A $5.00 handling fee is applied to all frozen orders due to the necessary extra packaging. Frozen items will ship separately from the non-perishable items.If you have any non-frozen/perishable items in your order, please email us immediately so we can assist with the shipping cost. To ensure that frozen item ship without delay, orders must be received by Monday-Wednesday @ 1PM EST. Any orders received after that time will ship the following week. This is to prevent any orders from sitting in a carrier’s warehouse waiting for delivery. For any questions, please email us at firstname.lastname@example.org
You can skip the shipping or delivery fees with free local pickup at our Bergenfield location, Ramz Oriental. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 3 hours. We will send you an email when your order is ready along with instructions. Our in-store pickup hours are between 11am and 5pm Monday through Saturday. Please have your order confirmation email with you when you come.
We are currently working to provide delivery service through Doordash. More information will posted once our system is running.
We are only shipping within the United States at this time.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at email@example.com with your name and order number, and we will look into it for you.
Shipping to P.O. boxes
We are currently working on shipping to P.O. Boxes. Please stay tuned.
Due to Covid-19, all sales are final at this time. Please refer to our Returns & Refunds policy.
In the event that your order arrives damaged in any way, please email us as soon as possible at firstname.lastname@example.org with your order number and a photo of the item’s condition. We address these on a case-by-case basis and will try our best to work towards a satisfactory solution. If you have any further questions, please do not hesitate email us.